Privacy Policy

A legal disclaimer

Miller Coaching Services
Effective Date: November 20, 2025

Miller Coaching Services (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, millercoachingservices.com, or use our coaching programs, services, and digital products (collectively, the “Services”).

By accessing the Website or Services, you consent to the practices described in this Privacy Policy.

Privacy Policy - The Basics

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information You Provide

This includes information you voluntarily submit, such as:

Name
Email address
Phone number
Mailing address
Payment information (processed securely by third-party payment providers; we do NOT store full credit card numbers)
Information shared during coaching inquiries or intake forms
Messages or communications sent to us

1.2 Automatically Collected Information

When you visit the Website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited and duration
Cookies and tracking technologies (see Section 6)

This information helps us improve the Website and analyze user behavior.

1.3 Sensitive Information

We do not intentionally collect legally defined “sensitive information” (e.g., health data, biometric data, social security numbers).

If you choose to disclose personal or sensitive information during coaching, you do so voluntarily.

Coaching services are not medical or mental health treatment, and we are not a HIPAA-covered entity.

2. How We Use Your Information

We may use your information to:

Provide, manage, and improve our Services
Respond to inquiries and customer service requests
Schedule and manage coaching sessions
Process payments
Send administrative or transactional emails
Send marketing emails with your consent
Comply with legal obligations
Prevent fraud, misuse, or security risks

We do not sell or rent your personal information.

3. How We Share Information

We may share your information with:

3.1 Service Providers

We may use third-party providers for:

Payment processing
Email delivery
Scheduling
Website hosting
Analytics
Customer relationship management

These providers only receive the information needed to perform their services.

3.2 Legal Requirements

We may disclose information if required by:

Law enforcement
Subpoenas
Court orders
Government authorities
Legal compliance obligations

3.3 Business Transfers

If the Company is sold, merged, or transferred, your data may be part of the transferred assets.

We do not share personal information for third-party advertising profiling.

4. Maryland-Specific Privacy Rights

Maryland residents have specific protections under the Maryland Personal Information Protection Act (PIPA) and the Maryland Data Breach Notification Law.

4.1 Maryland Data Security Standards

We implement reasonable security measures to protect personal information from:

Unauthorized access
Use
Disclosure
Modification
Loss

4.2 Data Breach Notification (Maryland Requirement)

If a security breach compromises your personal information, we will notify you as required by Maryland law, without unreasonable delay.

4.3 Accuracy and Access

Maryland residents may request:

To review personal information we maintain
Correction of inaccurate data
Deletion when legally permissible

5. Children’s Privacy (COPPA Compliance)

Our Website and Services are not intended for children under age 13, and we do not knowingly collect information from them.

If you believe a child has provided personal information, contact us and we will delete it promptly.

6. Cookies and Tracking Technologies

The Website may use:

Cookies
Web beacons
Pixel tags
Analytics tools

These help us:

Improve functionality
Analyze traffic
Understand user preferences

You may disable cookies in your browser settings, but some features may not function properly.

7. Email Communications (CAN-SPAM Compliance)

If you subscribe to a mailing list or opt in to updates:

We will not use false or misleading headers
We will identify messages as advertisements when required
We will include our business mailing address
You may unsubscribe at any time by clicking the link in any email

Unsubscribing will not affect transactional or service-related communications.

8. Payment Processing and Financial Data

We use reputable third-party payment processors that comply with applicable security standards (such as PCI-DSS).

We do not store full credit card numbers.

9. Data Storage and Retention

We retain personal information only as long as necessary for:

Providing Services
Legal compliance
Business purposes

You may request deletion when legally permissible.

10. Data Security Measures

We use reasonable technical, administrative, and physical safeguards, including:

Encryption where appropriate
Secure hosting
Access restrictions
Staff training

However, no system is 100% secure, and we cannot guarantee absolute protection.

11. Do Not Track (DNT) Signals

Maryland and U.S. law do not require us to respond to browser-based DNT signals, and we do not guarantee compliance with these signals.

12. Third-Party Links

Our Website may include links to external sites.
We are not responsible for:

Their content
Their privacy practices
Their security
Their accessibility

You should review the privacy policies of any third-party websites you visit.

13. Your Privacy Rights & Contact Information

To request access, correction, deletion, or to exercise any Maryland privacy rights, contact us at:

Email: admin@millercoachingservices.com

We will respond within a reasonable time frame and in accordance with applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The “Effective Date” will be updated accordingly.

Your continued use of the Website or Services after changes are posted constitutes acceptance of the revised policy.